Q. Why don’t you offer shipping?
A. As a small home-based bakery, we currently offer local pickup and delivery only. We are unable to provide shipping at this time, as we want every order to arrive fresh and in perfect condition. We may consider shipping in the future as our business continues to grow.
Q. How should I store my treats?
A. Most treats should be stored in a cool, dry place or refrigerated, depending on the product. We will provide storage instructions with your order when necessary. Cakes and chocolate-covered treats should be kept away from direct sunlight and excessive heat to maintain their quality and appearance.
Q. Should I refrigerate my order?
A. Yes, if your treats will not be enjoyed within a few hours, refrigeration is recommended for most products. Before serving, allow refrigerated treats to sit at room temperature for approximately 30–60 minutes for the best flavor and texture.
Q. How long can my treats be left out?
A. We recommend that treats not be left outdoors or in temperatures above 75°F for more than 30 minutes to an hour. Extended exposure to heat may cause chocolate to melt, frosting to soften, decorations to shift, and other products to lose their quality.
Q. How long do your products stay fresh?
A. For the best taste and quality, we recommend enjoying your treats within 2–3 days of pickup or delivery. When stored properly, many products will remain fresh for up to 5 days. Some items may also be frozen for longer storage if needed.
Q. When will I know my order is ready?
A. Once your order has been completed, you will receive an email confirmation with pickup or delivery information. Please monitor your email, including your spam or junk folder, around your scheduled order date and respond promptly.
Q. How quickly do you respond to emails or inquiries?
A. We strive to respond to all emails and inquiries within 48 business hours. During holidays and peak seasons, response times may be slightly longer. We appreciate your patience and will respond as soon as possible.
Q. What is your refund policy?
A. Approved refunds are processed back to the original payment method within 5–7 business days. Processing times may vary depending on your financial institution. Please note that, due to the perishable nature of our products, not all orders qualify for a refund. Please review our Cancellation, Refund & Return Policy for complete details.
Q. Can I place a last-minute order?
A. We recommend placing all orders at least two (2) weeks in advance to ensure availability and allow us to coordinate production and delivery schedules. While we will do our best to accommodate last-minute requests, they are subject to our availability and cannot be guaranteed.
Q. Do you require a deposit?
A. Yes. A non-refundable deposit is required on qualifying orders over $100 & Most Packages to reserve your requested date and time. Deposit information and requirements are listed on our website.
Q. What happens after my order has been picked up or delivered?
A. Once an order has been picked up or successfully delivered, responsibility for the handling, transportation, storage, and condition of the products transfers to the customer. We are not responsible for damage resulting from improper transportation, storage, or handling after the order has been accepted.